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CONTACT INFORMATION, CUSTOMER SERVICE IRENE & MR. SHEEP® Co., WISE TEA GARDEN® |
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Orders are mailed within 24 hours (Mon-Fri). Customer support is online 24-7. Enquiries regarding existing orders and shipments receive immediate response. We currently ship within Canada only »
› Frequently Asked Questions » About » Testimonials »
› Product Index » Site Map » Yarn Name Index » Specialty Items »
› Delivery standards: Toronto and GTA (Great Toronto Area) - 1-3 business days, provincially - 4-12 business days.
› Free shipping is for orders over $150 (not applicable for orders of natural gemstone gifts over 1.5kg and Xpresspost items). Free packaging. No extra fees.
› Giveaways are supplied for orders over $100 »
› Please track your item online: CanadaPost.ca »
To place an order, please contact:
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Please disregard a fake contact information and incorrect description of our business' nature provided on yelp and yellowpages. Our store specializes in supplies for hand-made knit fashion and natural life-style products. • About » • Product Index » • Site Map » • Testimonials » Note for Referencing media sources: We are not responsible for updating / editing of any listings or profiles, including linkedin, created on our behalf without our consent. Making a reference, please have a piece of reliable info for consumers.
FREQUENTLY REQUESTED INFORMATION:
› Notifications are emailed: after your order placement, and after your order has been shipped - delivery standards and a tracking number included.
› To add an item to your placed order, please email us the extra.
› We ship via Canada Post or FedEx. Shipments are prepared and sent out within 48 hours. Express post items, paid in full, are shipped 24-7.
› Shipping rates are based on the weight and dimensions of your item. { Postal Prices PDFs » }
› Orders over $150.00 are postage-free. Note: not applicable for orders of natural gemstone gifts over 1.5kg and Xpresspost items.
› To calculate a shipping rate, please follow the link » (From: L4E 0H9) or contact us for assistance.
› Delivery standards: within Ontario - 2-4 business days, other provinces - 4-12 business days.
› Xpresspost is available at an additional charge. Payment for Express post must be provided within two business days from the initial purchase date.
› Packaging & handling: Free. But a handling fee of $2.00 may be charged if a combined shipment is requested for multiple orders. Exception: combined orders of tea and yarn.
› We do not hold uncertain orders and purchases with the not paid in full balance or/and unconfirmed shipping address for more than 3 business days from the initial purchase date.
› Shipment redirection: we may ask for an additional payment if redirection of a shipment is requested.
› Restocking fee is 15%. Please find our policies explained here »
› Our prices are in Canadian Funds.
{ Ordering information » | About | Product Index » }
› Packaging: Free iECO or NaturSac biodegradable clear plastic bags. About 70% of packaging materials we use are biodegradable, and 100% recyclable.
› Giveaways are supplied with orders over $100.00 if a shipping rate is paid in full.
› Information on our website and our inventory are updated daily.
Q.: I want to buy cashmere, baby llama and mink yarn at discounted prices. Can I?
A: We do not discontinue premium natural yarns. Please visit other marketplaces to order polyester or acrylic substitutes,
or recycled natural yarns sold at their cheapest.
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