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Last modified on
DEC 3/18
 
CONTACT INFORMATION, CUSTOMER SERVICE
Irene & Mr.Sheep Knitting Shop and Studio

 

Today is


› Information on our website
is updated on a daily basis.

 
 

  OUR CUSTOMER SUPPORT IS ONLINE 24-7. Enquiries regarding existing orders and shipments receive immediate response. Before you drop us a line, please check if your questions have been answered in Frequent Questions »
Help Center » About » Tea House Customer Service »

ORDERS ARE SHIPPED WORLDWIDE WITHIN 24 HOURS (MON-FRI).
FedEx items are dispatched 24-7. A handling fee of $7.50 is applied to FedEx orders with requested shipping after 7 p.m. (EDT).
› Purchases over $350.00 are free of shipping charges.
Giveaways, adjustments, and volume discount are available.

Delivery standards: Toronto and GTA - 1-2 business days, provincially - 4-12 business days. United States: 7-12 business days, International: 7-18 business days (traceable air), 6-8 weeks (traceable surface).
› Please track your item online: CanadaPost.com » (by Tracking №)

MEDIA: VOGUE Knitting Magazine, Late Winter 2018
KNIT LIFE: Canada by Lee Ann Dalton »
About » Testimonials »
 
🌟 Frequent Question: How can I place a combined order of Teas/Coffee and goods from your Knitting Shop?
A: To place a combined order of Teas/Coffee and items from our Knitting Shop, please email the list of items your would like to order and their quantities to sales@imrsheep.com ». You will be invoiced via PayPal shortly. Please note: International orders may not be shipped since tea and coffee are banned for importation in many countries. Recently, we ship teas and coffee within North America, to UK, Switzerland, Germany, France, Australia, Ireland, Norway, and Japan. If you know exactly that Tea/Coffee are allowed for importation into your country, we would be glad to ship to you!

🌟 Frequent Question: Do you have a retail location? Can I pick-up my order?
A: Currently, we are a mail-order store. Please check our News for updates. Orders placed from local communities (Richmond Hill, Markham, Maple, King City, Stouffville, Aurora) can be delivered at your door. Handling fee is between $2.50 and $7. Each in-stock item posted on our website is ready to ship (or be locally delivered) withn an hour.

🌟 Frequent Question: Are all of your magazines in English?
A: We inventory magazines in 8 languages: EN, FR, GR, NL, SP, IT, RU, PO. Please check an Edition language in brackets, or in a description posted for each issue.

🌟 Frequent Question: Do you provide social network services?
A: Our shop specializes in sales of yarn, knitting-related products, and professional advice. For other, please join any social network, visit a specialist or your local community center.

🌟 Frequent Question: Do you sell a Qiviut yarn?
A: Please contact ArcticQiviut.com (Stockists) or Windy Valley Farm for purchases. Buying a pure variety, please ask for certification since muskox fiber is a rare commodity, and it is mainly produced on one farm in Palmer, Alaska (if it's not so, please let us know!)

🌟 Frequent Question: Do you sell angora yarn in heavy weights?
A: To make it heavy and in a weight you wish, please knit with 2-10 balls at the same time. Angora is precious and does not manufactured in thick weights, except handspun ».

🌟 Frequent Question: Do you ship Internationally?
A: Yes. International orders are shipped via traceable surface or air services. An additional payment for postage might be required. Delivery standards: 7-18 business days (traceable air), 6-8 weeks (traceable surface). Non-traceable air can be done on request: Since Canada Post does not provide insurance and coverage for non-traceable items, we require your written permission to ship your package without insurance. One-Sum Payment is available: PayPal Payment Request (Any Currency) »
NOTE: We don't ship to military bases.


HELP CENTER:
  Notifications are emailed: after your order placement, and after your order has been shipped - delivery standards and a tracking number included.
› NO SPECIAL ORDERS ACCEPTED except for VIPs ».
› We do not hold uncertain orders and purchases with the not paid in full balance or/and unconfirmed shipping address for more than 3 business days from the initial purchase date.
Shipping rates are based on the weight and dimensions of your item. { Postal Prices PDFs » }
› A fixed and non-refundable fee of $2.50 is deducted from refunds issued for orders which are not paid in full and purchases of not-in-stock items unless a back order can be placed. A fixed fee of $1.00 may be billed against a wrong request resulting in cancellation of a placed order. { Policy » }
› A non-refundable 5% cancellation/dormancy fee is deducted from refunds. A service fee of $0.50 can be charged instead, depending on a cause of cancellation. { Policy }
› A dormancy or/and cancellation fee of $1.00 is charged for overdue orders and payments.
› A handling fee of $2.00 is charged if a combined shipment is requested for multiple orders. Exception: combined orders of tea and yarn.
› No adjustment is credited if an incorrect purchaser's email address is provided in your order form. { Policy » }
Packaging, Gifts: Vinyl or clear-frosted packing shoppers from European yarn manufacturers are free for all orders. 'Thank You for Purchase' gifts are supplied for orders over $70.00.
› We ship via Canada Post or FedEx. Shipments are prepared and sent out every day except weekends. Express post items, paid in full, are shipped 24-7.
› Our prices are in Canadian Funds. { About | Product Index }
To calculate a shipping rate, please follow the link (canadapost.com/Find a Rate, from L4E 0H9) or contact us for assistance.
We accept VISA, MasterCard, Discover, American Express, INTERAC e-Transfer, certified cheques /money orders (CAD, US). { Ordering information }
› Delivery standards: within Ontario - 1-3 business days, other provinces - 4-12 business days.
› Orders over $350.00 are free of shipping charges unless FedEx is requested (for FedEx account holders - freight-free).
Packaging & handling: $1.25, including vinyl or clear-frosted shoppers, and Tyvek catalogue envelopes. About 70% of packaging materials we use are biodegradable, and 100% recyclable.
Xpresspost and FedEx are available at an additional charge. › Payment for Express post must be provided within two business days from the initial purchase date. Otherwise, the refund is issued, a fixed fee of $2.50 is charged.
Giveaways are included in orders over $70.00 if a shipping rate is paid in full.
› A volume purchase discount is available for purchases over $350.
Returns, Exchanges, Refunds, Cancellations, Restocking fee, Credit note.
› Shipment redirection: we may ask for an additional payment if redirection of a shipment is requested.
› Information on our website and our inventory are updated daily.
› Orders are placed online or by email.
To add an item to your placed order, please either use our online shopping cart, we issue adjustments within two business days, or please email us the extras.



🌟 Frequent Question: Are your postage rates adjustable?
  A: Yes. Our websites service Customers worldwide, and most of orders are shipped via traceable services. Postage paid online is adjusted within 2 - 4 business days after an item has been shipped, if an overcharge for shipping exceeds CAD$1.25. Each online transaction is a subject to a PayPal's fee.
One-Sum payments: INTERAC e-Transfers, certified cheques/money orders are accepted.
INTERAC e-Transfer (CAD) » / Certified Cheques (CAD, USD) »


International Customers: cheapest Non-traceable air can be done on request. Your written permission is required. Please be advised: Canada Post does not provide insurance and coverage for non-traceable items.
One-Sum Payment is available: PayPal Payment Request (Any Currency) »


 


⚼ EMAIL, Knitting Shop: sales@imrsheep.com - for general enquiries (24 hours Mon-Fri). { F. R. I. » F. A. Q. » }
⚼ EMAIL: shipping@imrsheep.com - to enquire about your shipment (24 hours Mon-Sun), request additional shipping information, calculate a postage rate.
⚼ EMAIL: design@imrsheep.com - knitwear design enquiries, media and press contact.
⚼ EMAIL, Tea House: sales@wiseteagarden.com - Wise Tea Garden® products (24 hours Mon-Fri).
⚼ EMAIL: techsupport@imrsheep.com - technical support.
TEL: +1(416)242-7090, 9 a.m. - 5 p.m. EDT Mon-Fri - Please leave a message, you will be contacted shortly.
{ Local time in Toronto » } { Frequent Questions » Site Map » }
{ Indexes: Product Index » Yarn Name » How To Order » Shipping Guide » }

 

ADDRESS FOR MAIL:
IRENE & MR.SHEEP® Co.
PO Box 40043
13070 Yonge St.
Richmond Hill, ON
L4E 0H9, Canada
  WISE TEA GARDEN®
PO Box 40043
13070 Yonge St.
Richmond Hill, ON
L4E 0H9, Canada
  Retail Location (Richmond Hill)
Knitting Shop and Boutique + Tea House and Organic Bakery + General Gifts


 

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