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SHIPPING GUIDE
Please note: A delivering company is responsible for the on-time delivery. |
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› We currently ship to Canadian destinations only. Orders are dispatched within 24 hours (Mon-Fri).
› Find a rate » (From L4E0H9). Shipping rates are based on the weight and dimensions of your item.
› Track your item online: CanadaPost.ca »
› Delivery within Toronto and GTA takes 2-4 business days, provincially: 4-12 business days.
OVERVIEW
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SHIPPING DETAILS
- All orders are shipped upon the receiving your payment, except special orders.
- We email two Notifications: Notification of your order placement; and after your order has been shipped, you will receive a Notification of Order Sent with all details of your shipment: tracking number, an expected date of delivery and the link to Canada Post database where you can track your package online.
- To calculate a shipping rate, please follow the link: Find a Rate » (our postal code is L4E 0H9)
- Orders over $150 are shipped postage free. Note: not applicable for orders of natural gemstone gifts over 1.5kg) and if Xpresspost is required.
- Packaging & handling: FREE, including vinyl or paper or shoppers, and Tyvek catalogue envelopes. About 70% of packaging materials we use are biodegradable, and 100% recyclable.
- Shipment redirection: We may ask for an additional payment if redirection of a shipment is requested. The extra quota is base on the shipping rates and requested postal service.
- We normally ship within one business day.
International customers, please accept our sincere apologies:
Orders are currently shipped within Canada only.
WITHIN CANADA:
› Letter Mail (up to 500g): for printed materials only, delivery within 1-2 business days locally, 3 business days within a province, and 4 business days nationally between major Canadian centers.
› Expedited Parcel: delivery on the next business day locally, 2 to 3 business days regionally, and 4 to 7 business days nationally between major Canadian centers. The cheapest and fast enough insured mail with delivery confirmation and tracking. Signature option can be added.
› Xpresspost, Priority: alternate shipping arrangements can be done for an additional charge. For FedEx account holders - freight-free, and a shipping charge paid at the time of online check-out is credited within two business days.
Track your item online: CanadaPost.ca » (by Tracking №)
For more details and rates, please refer to Parcel Services Guide PDF »
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