WISE TEA GARDEN, Tea Shop: Customer Service

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OUR CUSTOMER SUPPORT IS ONLINE 24-7. We respond to enquiries within 24 hours.

🌟 Frequent Question: Do you ship Internationally?
A: We ship within North America and Internationally to United Kingdom, Switzerland and Australia via Canada Post, FedEx, DHL. International orders are shipped via traceable surface or air services. An additional postage might be required. Delivery standards: 7-18 business days (traceable air), 6-8 weeks (traceable surface). Non-traceable air: Since Canada Post does not provide insurance and coverage for non-traceable items, we require a written confirmation of chosen non-traceable shipping service from our international customers.

🌟 Frequent Question: I live in Toronto. Do you adjust postage rates paid online?
A: Since our website serves Customers worldwide, our postage rates are always adjusted - partially refunded if an overcharge for shipping exceeds $1.50CAD. If you would like to pay the exact amount of postage, please fill in the Order Form for Netbanking or PayPal Payment Request » below, and you will be invoiced via PayPal or INTERAC e-Transfer.

🌟 Frequent Question: Do you wholesale tea blending components?
A: Our Tea House is retail. For large volume purchases of Tea Spices at wholesale prices, please register accounts with wholesale suppliers.

› XPRESSPOST and FedEx items are shipped 24-7. A handling fee of $7.50 can be charged after 7pm.
› Please track your item by Tracking Number online: CanadaPost.ca » USPS.com » International items: please choose your country on UPU.int or please track on domestic postal website if applicable.
› ORDERS OVER $250CAD are free of shipping charges.
› MEMBERSHIP: If your order is over $350, please apply for a membership and receive an extra 5% volume purchase discount along with free shipping.
› BUYING ANY 3 VARIETIES of loose teas (by multiples of 50g), you also receive a free sample, 6 varieties - 2 samples, etc. The weight of each Tea Sample varies between 6g to 15g. If you have the specific Tea Samples in mind, please submit in the Form below.

Please send us your enquiry or special order, request tea samples of your choice:
Your Name:
Province / State:


INTERAC® e-Transfer (Canadian Funds)
PAYPAL Payment Request (Any currency)

To place an order and make a one-sum paymnent via INTERAC e-Transfer or PayPal Payment Request, please fill in the Form below. You will be invoiced within 24 hours.
Payment Type:
First Name:
Last Name:
C/o if necessary:
Email: * Please check
Alternative Email:
* Optional
Street Address:
(including Apt., Unit, Ste.)
Province / State:
Postal / Zip Code:
* Optional:
I'm a New Customer
Please list items and quantities you would like to order:



⚼ EMAIL: sales@wiseteagarden.com - for general enquiries (24 hours Mon-Fri).
⚼ EMAIL: shipping@wiseteagarden.com - calculate a rate, enquire about your shipment (24 hours Mon-Fri). Shipping Guide »
TEL: +1(416)242-7090, 9 a.m. - 5 p.m. EDT Mon-Fri - Please leave a message, you will be contacted shortly. In case of emergency, please contact us online. A ce moment, nous n'offrons pas du service en Français.

PO Box 40043
13070 Young St.
Oak Ridges, Richmond Hill
ON L4E 0H9, Canada
Retail Location


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