Last modified on
FEB 10, 2016
CONTACT INFORMATION, CUSTOMER SERVICE
Irene & Mr.Sheep Knitting Shop and Studio
Yarns: A-Z »
IRENE & MR. SHEEP®
Knitting Shop and Studio is located in Toronto, Canada. We specialize in premium natural, organic and high-end designer yarns for hand knit fashion, and knitwear design. Except yarns, we carry knitting-related products: knitting magazines and books for advanced knitters and crocheters, needles, notions, wool care products, gifts, and specialty items. There are more then 117 titles of knitting-related magazines in 8 languages and yarn manufacturers' books in our inventory. Yarns from 45 manufacturers are presented in our Product Index and Price List. Most of the yarns we sell are spun from woolens such as angora, cashmere, alpaca, yak down hair, baby camelhair, mink fiber, llama and premium sheep wool. The assortment of yarns, knitting supplies, and publications is updated periodically with new brands and qualities. Ready-made clothing and accessories can be purchased in our Knitwear Boutique. To enjoy luxury and rare teas, please visit our tax-exempt subsidiary Tea House. We carry more than 120 varieties of teas sourced all over the world. Dye Herbs can also be purchased in our Tea Shop. About us» Frequent Questions »
We ship worldwide within 24 hours. North American orders over over $300.00CAD are free of shipping charges. Today, prices on yarn are ranged from $3.00 to $99.98 per 50 gr (Price Index). Giveaways, customer appreciation discounts, adjustments, and discount programs are available. Adjustments and credit notes are issued. Our shopping cart is mobile-friendly.
Our Customer Service is available online 24-7-365(6). Enquiries regarding existing orders and shipments will receive immediate response. We work hard and do our best to satisfy every customer we deal with. Before you drop us a line, please check if your questions have been answered in Frequent Questions » Help Center » Price List .pdf »
ORDERS ARE SHIPPED WITHIN 24 HOURS (MON-FRI) via Canada Post or FedEx (24-7).
If a wrong item is purchased, or the incorrect shipping address is provided, please notify us within 24 hours. Delivery standards: Canada - 1-6 business days, United States - 4-12 (Territories - 24-28), International - from 4 days to 8 weeks.
NO SPECIAL ORDERS ACCEPTED except for VDP members ». Please find our Policies explained here
YES, all items posted on our website as ' IN STOCK ' are IN STOCK »
Online orders: Our shopping cart is mobile-friendly. A PayPal's transaction fee is included in your payment for postage.
Certified cheques are accepted from business customers.
We do not hold uncertain orders and purchases with the not paid in full balance or/and unconfirmed shipping address for more than 3 business days from the initial purchase date.
A fixed and non-refundable fee of $2.50 is deducted from refunds issued for purchases of not-in-stock items not resulting from error on the part of Irene & Mr. Sheep Co. unless a back order can be placed.
A non-refundable 5% cancellation/dormancy fee is deducted from refunds. A service fee of $0.50 can be charged instead, depending on a cause of cancellation. [Policy]
We charge only the actual postage. Shipping rates calculated online are approximate and adjusted. They are based on the weight, dimensions of your item, and the destination country/province/state. Shipping via a trustworthy domestic Courier company is accepted (must has an office in Toronto). Shipping Guide » Postal Rates (Canada, US, International) » Postal Prices PDFs »
An adjustment is issued if an overcharge for shipping and insurance exceeds $1.25.
No adjustments for orders under $39.00 except for orders of printed materials under 120g. No coverage provided for untraceable packages No postage refunds for eCheck payments.
A dormancy or/and cancellation fee of $1.00 is charged for overdue orders and payments.
A handling fee of $2.00 is charged if a combined shipment is requested for multiple orders. Exception: combined orders of tea and yarn.
Yes, we accept certified cheques, money orders, bank drafts (CAD) for orders over $70.00CAD.
No adjustments are credited if an incorrect purchaser's email address is provided in your order form. Policy »
Packaging, Gifts: Vinyl or clear-frosted packing shoppers from European yarn manufacturers are free for all orders. 'Thank You for Purchase' gifts are supplied for orders over $70.00.
POSTAGE RATES: We charge only the actual postage, or less. Since we ship worldwide, postage rates for our North American customers are adjustable. Postage refund guaranteed: If an overcharge for shipping exceeds $1.25CAD, a difference is refunded within 2 weeks after an order has been sent. A Single Sum Payment option is available ».
Frequent Questions » About » Help Center »
WE ACCEPT all types of major credit cards, and PayPal, including eCheck /debit. Orders over the phone, an integrated with PayPal shopping cart, and pick-ups will be available soon.
How To Place An Order » Frequent Questions »
Do you update your inventory on your website?
A: Information is updated daily. Thank you for your interest in our products!
Do you have a retail location?
A: Coming soon / Aug-Sept 2016.
Please check our News for updates. Thank you for your business.
Thank you for your business!
⚼ EMAIL: email@example.com - For general enquiries (24 hours Mon-Fri). A ce moment, nous n'offrons pas du service en Français. Frequently Requested Information » Frequently Asked Questions »
⚼ EMAIL: firstname.lastname@example.org - To enquire about your shipment (24 hours Mon-Sun), request additional shipping information,
calculate a postage rate.
⚼ EMAIL, Tea House: email@example.com - Wise Tea Garden products and services (24 hours Mon-Fri), or please contact online ».
⚼ EMAIL: firstname.lastname@example.org - knitwear design enquiries, media and press contact.
⚼ EMAIL: email@example.com - technical support.
POSTAGE RATES: Since we serve customers worldwide, postage rates for our North American clients are adjustable, postage refund guaranteed: if an overcharge for shipping exceeds $1.25CAD, a difference is refunded within 2 weeks after an order has been sent.
WE ACCEPT all types of major credit cards, and PayPal, including eCheck /debit. Orders over the phone, an integrated with PayPal shopping cart, and pick-ups will be available soon. Frequent Questions » About » Help Center » How to place an order »
TEL: +1(416)242-7090, 9 a.m. - 5 p.m. EDT Mon-Fri - Please leave a message, you will be contacted shortly.
A ce moment, nous n'offrons pas du service en Français. Local time in Toronto »
Order Desk: Coming Soon
• In case of Emergency, please contact us online. Our Customer Service is available online 24-7-365(6).
Frequent Questions » Site Map », Indexes: Product Index » Yarn Name » Yarn Price »
How To Order » Shipping Guide »
We ship worldwide via Canada Post, USPS, FedEx, or a trustworthy domestic courier. Shipments are prepared and sent out every day except weekends. Express post items, paid in full, are shipped within 24 hours. Our prices are in Canadian Funds.
[ About | Product Index ]
To calculate a shipping rate, please follow the link (canadapost.com/Find a Rate) or contact us for assistance.
We accept credit cards (VISA, MasterCard, Discover, American Express), certified cheques (CAD, US), eCheck (debit cards), PayPal. Credit card payments are processed online through PayPal' check-out.
[ Ordering information ]
A credit note is issued if an overcharge for shipping and insurance exceeds $1.25. No adjustments for orders under $39.00 are issued except for orders of printed materials under 120g.
A ce moment, nous n'offrons pas du service en français.
Delivery standards: within Ontario - 1-3 bz days, Canada - 1-5 bz days, U.S.A. - 4-12 bz days (Hawaii and territories - up to 25 bz days), Internationally - 4-15 bz days /air, surface parcel can be done on request (≥ 1 kg, 4-8 weeks, insured, traced, delivery confirmation). Xpresspost and FedEx are available for an additional charge. No coverage for untraceable packages except for Letter-post items under 500g.
[ Find a Shipping Rate ]
North American orders over $350.00 are free of shipping charges unless FedEx is requested (for FedEx account holders - freight-free). International orders over $250.00 are charged the discounted shipping rate of 10% of the total value if required.
Notifications are emailed: after your order placement, and after your order has been shipped. Delivery standards, a tracking number, and other details are included.
Packaging & handling: $1.25, including vinyl or clear-frosted shoppers, and Tyvek catalogue envelopes. About 70% of packaging materials we use are biodegradable, and 100% recyclable.
Payment for Express post must be provided within two business days from the initial purchase date. Otherwise, the refund is issued, a fixed fee of $2.50 is charged. The amount of an extra rate and the link to the Send Payment button is emailed to you after your order placement if Express was requested.
A fixed and non-refundable fee of $2.50 is deducted from refunds issued for orders which are not paid in full and purchases of not-in-stock items unless a back order can be placed. A fixed fee of $1.00 may be billed against a wrong request resulting in cancellation of a placed order.
[ Policy » ]
A handling fee of $2.50 is charged if a combined shipment is requested for multiple orders.
U.S. Customers, no orders over 1 kg are shipped if an incorrect purchaser's email address and unconfirmed by PayPal shipping address are provided. We sincerely apologize for any inconvenience. A fixed and non-refundable fee of $2.50 is deducted from refunds issued for these orders.
13% ON HST is calculated as follows: An 8% tax applies to Ontario orders on our website, a federal portion of 5% is included in the amount of your payment for shipping. An adjustment is credited if an overcharge for shipping & insurance exceeds $1.25. Orders over $250.00 are free of shipping charges, an extra 5% discount applies to Ontario purchases over $250.00.
Giveaways are included in orders over $70.00 if a shipping rate is paid in full.
Volume discount is available for purchases over $350.
Returns, Exchanges, Refunds, Cancellations, Restocking fee, Credit note.
Shipment redirection: we may ask for an additional payment if redirection of a shipment is requested. An extra quota is base on the taxation system of the destination country, shipping rates, and requested methods.
Information on our website and our inventory are updated daily.
Orders are placed online or by email.
Returns, Exchanges, Refunds, Cancellations, Rrestocking fee, Credit note.
To add an item to your placed order, please either use our online shopping cart, we issue adjustments within two business days, or send us an aggregated amount if we have an arrangement with you (submit your request in the form above ↑).
ADDRESS FOR MAIL:
IRENE & MR.SHEEP Co.
PO Box 96751
2943 Major Mackenzie Dr.
Maple (Toronto), Ontario
L6A 0A2, Canada
Irene & Mr. Sheep® Co., Wise Tea Garden®,
Wise Tea Garden Organic and dairy-free Bakery
Ordering Options »
Maple and Woodbridge: Home delivery is available for orders over $150 (before HST and postage), Mon-Fri.|
Handling: $6.00, signature is required (somebody must be at home for signature).
To request Home delivery, please fill in the Form below.
Order placement date:
* All fields are required.
A Date and Time Confirmation email will be sent to you shortly.
* Postage is refunded within two weeks.
[ About » Product Index » News » Frequent Questions »]
Q: How can I pay for my order?
A: We accept Visa, MasterCard, Amex, Discovery, PayPal, eCheck and certified cheques.
[ How To Order » ]
Q: Do you ship promptly?
A: Orders are shipped within 24 hours via Canada Post or FedEx. Within GTA, delivery takes 1-2 business days.
Postage is adjusted via PayPal within two weeks if an overcharge for postage exceeds $1.25.
[ Customers' Comments »]
Copyright © 2005-2016 Irene & Mr.Sheep Co.®
All rights reserved. Website comments to
How to order -
Tea Shop -
About us -
Information is updated daily.
Images, photography, and content are copyright protected.
Please do not use the visual content without our prior permission.