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100% Alpaca and Blends
100% Angora
100% Bamboo
100% Camel
100% Cashmere
100% Cotton
Lambswool
linen and blends
Llama
100% Merino Wool, Australian Merino, Merino extra fine
100% Mink and Natural Blends
Mohair
100% Silk
Rayon
100% Soy Silk
100% Sugarcane
100% Wool
100% Yak Hair

Organic Yarns
Un-dyed Yarns
Novelty Yarns
Natural and Faux Fur Items, Knit Fur

Artisanal and Artisan-Style Yarns
Hand Beaded Yarns, Yarns with Beads
Luxury Blends
Boucle Yarns
Brushed Yarns
Chenille Yarns
Fine, Lace weight Yarns
Frill, Mesh Tape Yarns
Faux Fur Yarns
Hand Painted and Paints, Jewels, Hand Dyed, Deep Dyed Yarns
Metallic Yarns
Quick Knit Yarns
Ribbon Yarns
Sequin Yarns
Stretch Yarns
Slubbed, Thick-and-Thin Yarns
Tweed Yarns
Yarns for machine knitting
Superwash and machine wash yarns
Sock Yarns
Felting Yarns
Final Sale

Knitting  Needles
Woolwash Eucalan
Books
Magazines
Leaflets
Patterns
Knitwear
Kits, Gifts
Apparel Fasteners: Buttons, Pins, Clasps
Baghandles, Bag Handles: Leather, Abaca, Wooden, Metal Frame, Bamboo, Plastic
Fox Fur and Alpaca Fleece Pompoms
Handbags, Hand bags
Specialty Items
Wise Tea Garden, Dye Herbs, Natural Dyeing
Wise Tea Garden, Tea Shop

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SURVEY Discount
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Things for free
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shipping information
how to order
our policy
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Frequently Asked Questions
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knitting resources
Toronto, Canada

Last modified on
AUG 23/16
 
CONTACT INFORMATION, CUSTOMER SERVICE
Irene & Mr.Sheep Knitting Shop and Studio Canada


Today is

Customer support is available online 24-7-365(6).
Information on our website is updated daily.
Tea House Customer Service »
SEPTEMBER 2016 Yarn Price List *.pdf »

 
 
  Canada Leaf Yarns: A-Z »

Yarn Price Index
Yarn Weight Index
Yarn Name Index
Clearance, Final Sale

  IRENE & MR. SHEEP ® Knitting Shop and Studio is located in Toronto, Canada. We specialize in premium natural, organic and high-end designer yarns for hand knit fashion, and knitwear design. Except yarns, we carry knitting-related products: knitting magazines and books for advanced knitters and crocheters, needles, notions, wool care products, gifts, and specialty items. There are more then 117 titles of knitting-related magazines in 8 languages and yarn manufacturers' books in our inventory. Yarns from 45 manufacturers are presented in our Product Index and Price List. Most of the yarns we sell are spun from woolens such as angora, cashmere, alpaca, yak down hair, baby camelhair, mink fiber, llama and premium sheep wool. The assortment of yarns, knitting supplies, and publications is updated periodically with new brands and qualities. Ready-made clothing and accessories can be purchased in our Knitwear Boutique. To enjoy luxury and rare teas, please visit our tax-exempt subsidiary Tea House. We carry more than 120 varieties of teas sourced all over the world. Dye Herbs can also be purchased in our Tea House. About us» Frequent Questions »

Currently, we ship within North America. Orders are dispatched within 24 hours. On a regular basis, we also ship to United Kingdom, Switzerland, France, Italy, Portugal, Denmark, Germany, The Netherlands, Cyprus, Israel, Hong Kong, Japan, Singapore, South Korea. Purchases over $350.00 are free of shipping charges. Today, prices on yarn are ranged from $3.00 to $99.98 per 50 gr (Price Index). Giveaways, customer appreciation discounts, adjustments, and discount programs are available. Adjustments and credit notes are issued. Our shopping cart is mobile-friendly.

  Irene & Mr.Sheep, OUR INVENTORY IS SUBSTANTIAL TO SERVICE OUR CUSTOMERS WITH EXCELLENCE Irene & Mr.Sheep, Volume Discount Program   Irene & Mr.Sheep, OUR INVENTORY IS SUBSTANTIAL TO SERVICE OUR CUSTOMERS WITH EXCELLENCE Irene & Mr.Sheep, Survey   Irene & Mr.Sheep, OUR INVENTORY IS SUBSTANTIAL TO SERVICE OUR CUSTOMERS WITH EXCELLENCE Irene & Mr.Sheep: GIVEAWAYS, Free with your order   Irene & Mr.Sheep, OUR INVENTORY IS SUBSTANTIAL TO SERVICE OUR CUSTOMERS WITH EXCELLENCE Irene & Mr.Sheep, News
Xpresspost and FedEx items are shipped 24-7. After 5 p.m. handling: $7.50CAD.

Customer support is available online 24-7. Enquiries regarding existing orders and shipments will receive immediate response. Before you drop us a line, please check if your questions have been answered in { Frequent Questions » Help Center » Price List » }

ORDERS ARE SHIPPED WITHIN 24 HOURS (MON-FRI) via Canada Post or FedEx (24-7).
Delivery standards: Toronto and GTA - 1-2 business days, other provinces - 4-12 business days.
Please track your item online:
CanadaPost.com » (by Tracking №)
 
🌟 Frequent Question: Are all of your magazines in English?
A: We inventory magazines in 8 different languages: EN, FR, GR, NL, SP, IT, RU, PO. Please check an Edition language in brackets, or in a description, posted for each issue.

🌟 Frequent Question: Do you update inventory on your website?
A: Information is updated daily. Thank you for your interest in our products.

🌟 Frequent Question: Do you have a retail location? Can I pick-up my order?
A: Coming soon. Please check our News for updates. Thank you for your business.

🌟 Frequent Question: Do you ship internationally?
A: Recently, we ship within North America. Please check our News for updates.

 

Update, Aug 11: Currently, we accept bank e-transfers (Canadian Funds) and certified cheques/bank drafts/money orders (CAD and US funds). We sincerely apologise for any inconvenience this may cause. Please check our News for updates. Online credit card processing will be resumed. Thank you for your patience.

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⚼ EMAIL: sales@imrsheep.com - for general enquiries (24 hours Mon-Fri). A ce moment, nous n'offrons pas du service en Français. { Frequently Requested Information » Frequently Asked Questions » }
⚼ EMAIL: shipping@imrsheep.com - to enquire about your shipment (24 hours Mon-Sun), request additional shipping information, calculate a postage rate.
⚼ EMAIL, Tea House: sales@wiseteagarden.com - Wise Tea Garden products (24 hours Mon-Fri), or please contact online ».
⚼ EMAIL: design@imrsheep.com - knitwear design enquiries, media and press contact.
⚼ EMAIL: techsupport@imrsheep.com - technical support.
TEL: +1(416)242-7090, 9 a.m. - 5 p.m. EDT Mon-Fri - Please leave a message, you will be contacted shortly.
A ce moment, nous n'offrons pas du service en Français. { Local time in Toronto » }
{ Frequent Questions » Site Map » }
{ Indexes: Product Index » Yarn Name » Yarn Price » How To Order » Shipping Guide » }

 

HELP CENTER:
  Notifications are emailed: after your order placement, and after your order has been shipped - delivery standards and a tracking number included.
› NO SPECIAL ORDERS ACCEPTED except for Membership holders ». Please find our Policies explained here
› We do not hold uncertain orders and purchases with the not paid in full balance or/and unconfirmed shipping address for more than 3 business days from the initial purchase date.
Shipping rates are based on the weight and dimensions of your item. { Postal Prices PDFs » }
› A fixed and non-refundable fee of $2.50 is deducted from refunds issued for orders which are not paid in full and purchases of not-in-stock items unless a back order can be placed. A fixed fee of $1.00 may be billed against a wrong request resulting in cancellation of a placed order. { Policy » }
› A non-refundable 5% cancellation/dormancy fee is deducted from refunds. A service fee of $0.50 can be charged instead, depending on a cause of cancellation. { Policy }
› A dormancy or/and cancellation fee of $1.00 is charged for overdue orders and payments.
› A handling fee of $2.00 is charged if a combined shipment is requested for multiple orders. Exception: combined orders of tea and yarn.
› No adjustment is credited if an incorrect purchaser's email address is provided in your order form. { Policy » }
Packaging, Gifts: Vinyl or clear-frosted packing shoppers from European yarn manufacturers are free for all orders. 'Thank You for Purchase' gifts are supplied for orders over $70.00.
› We ship via Canada Post or FedEx. Shipments are prepared and sent out every day except weekends. Express post items, paid in full, are shipped 24-7.
› Our prices are in Canadian Funds. { About | Product Index }
To calculate a shipping rate, please follow the link (canadapost.com/Find a Rate, from L6A0A2) or contact us for assistance.
We accept VISA, MasterCard, Discover, American Express, INTERAC e-Transfer, certified cheques (CAD). { Ordering information }
› Delivery standards: within Ontario - 1-3 business days, other provinces - 4-12 business days.
› Orders over $350.00 are free of shipping charges unless FedEx is requested (for FedEx account holders - freight-free).
Packaging & handling: $1.25, including vinyl or clear-frosted shoppers, and Tyvek catalogue envelopes. About 70% of packaging materials we use are biodegradable, and 100% recyclable.
Xpresspost and FedEx are available at an additional charge. › Payment for Express post must be provided within two business days from the initial purchase date. Otherwise, the refund is issued, a fixed fee of $2.50 is charged.
Giveaways are included in orders over $70.00 if a shipping rate is paid in full.
› A membership discount is available for purchases over $350.
Returns, Exchanges, Refunds, Cancellations, Restocking fee, Credit note.
› Shipment redirection: we may ask for an additional payment if redirection of a shipment is requested.
› Information on our website and our inventory are updated daily.
› Orders are placed online or by email.
To add an item to your placed order, please either use our online shopping cart, we issue adjustments within two business days, or please email us the extras.


ADDRESS FOR MAIL:
IRENE & MR.SHEEP Co.
PO Box 96751
2943 Major Mackenzie Dr.
Maple (Toronto), Ontario
L6A 0A2, Canada
  WISE TEA GARDEN
PO Box 96751
2943 Major Mackenzie Dr.
Maple (Toronto), Ontario
L6A 0A2, Canada
  Retail Location (Richmond Hill)
Knitting Shop + Tea House




{
About » Product Index » News » Frequent Questions » Order and Payment »}

 

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