Last modified on
March 8, 2014
CONTACT INFORMATION, CUSTOMER SERVICE
Irene & Mr.Sheep Knitting Shop and Studio
Premium Whole Leaf
* Customer Service is available online 24/7.
Irene & Mr.Sheep Knitting Shop and Studio is located in Toronto, Canada. We specialize in premium natural, organic and high-end designer yarns for hand knit fashion, and knitwear design. Except yarns, we carry a good stock of knitting-related products: knitting magazines and books for advanced knitters and crocheters, needles, notions, wool care products, gifts, and specialty items. Our assortment of yarns, knitting supplies, and publications is updated periodically with new brands and qualities.Ready-made clothing and accessories can be purchased in our Knitwear Boutique. To enjoy luxury and rare teas, please visit our tax-exempt subsidiary Tea Shop. Dye Herbs can also be purchased in our Tea Shop. All items posted on our websites are in stock. No special orders accepted. F.A.Q. »
** Information on our website is updated daily.
We ship worldwide within 24 hours. North American orders over over $250.00 are free of shipping charges. Today, prices on yarn are ranged from $3.00 to $99.98 per 50 gr (Price Index). Gift certificates, customer appreciation discounts, giveaways, adjustments, and discount programs are available. A credit note is issued if an overcharge for shipping and insurance exceeds $1.25.
* Note: March 28 - April 3: No orders are shipped. We apologize for any inconvenience.
ORDERS ARE SHIPPED WITHIN 24 HOURS, Mon-Fri. Xpresspost and FedEx - 24/7.
If a wrong item is purchased, or the incorrect shipping address is provided, please notify us within 24 hours.
All Items Posted On Our Website Are IN STOCK unless stated otherwise.
Price List . pdf »
NO SPECIAL ORDERS ACCEPTED except for VDP participants ».
Online orders: A PayPal's transaction fee is included in your payment for postage. Certified cheques are accepted for orders over $100.00CAD.
A fixed and non-refundable fee of $2.50 is charged for cancellations of ready-to-ship orders and is deducted from refunds issued for purchases of not-in-stock items not resulting from error on the part of Irene & Mr. Sheep Co. unless a back order can be placed.
Shipping rates are approximate and adjusted. They are based on the weight, dimensions of your item, and the destination country/province/state. Shipping via a trustworthy domestic Courier company is accepted (must has an office in Toronto). Shipping Guide »
A credit note is issued if an overcharge for shipping and insurance exceeds $1.25.
No adjustments for orders under $39.00 except for orders of printed materials under 120g. No coverage provided for untraceable packages except for Letter-post items under 500g.
No credit notes for eCheck payments.
A dormancy or/and cancellation fee of $1.00 is charged for overdue orders and payments.
A handling fee of $2.00 is charged if a combined shipment is requested for multiple orders. Exception: combined orders of tea and yarn.
Yes, we accept certified cheques, money orders, bank drafts (CAD, US) for orders over $250.00CAD.
No adjustments are credited if an incorrect purchaser's email address is provided in your order form. Policy »
Postal Rates .pdf, Canada »
Postal Rates .pdf, United States »
Postal Rates .pdf, International »
All Postal Prices »
Delivery standards: Canada - 1-6 busines days, United States - 4-12 (Territories - 24-28), International - from 7 days to 8 weeks.
* No personal information is collected on our website. No data are shared with third parties.
EMAIL: firstname.lastname@example.org - For general enquiries (24 hours Mon-Fri). Frequently Requested Information » * A ce moment, nous n'offrons pas du service en français.
EMAIL: email@example.com - To request additional shipping information, calculate a rate, enquire about your shipment (24 hours Mon-Fri).
EMAIL: firstname.lastname@example.org - designs solutions, media and press contact (24 hours Mon-Fri).
EMAIL, Tea Shop: email@example.com - Wise Tea Garden products and services (24 hours Mon-Fri), or please contact online ».
TEL: +1(416)858-2390, 9 a.m. - 5 p.m. EDT Mon-Fri. For faster service, please contact us online. A ce moment, nous n'offrons pas du service en français. Local time », FAQs », Shipping Guide ».
Appointed Pick-Ups are available for VDP Participants (orders over $200) in our office in Vaughan (Major McKenzie & Jane, Norwood Plaza) every Friday, from 11 a.m. to 3 p.m. Please book your appointment using the form below, "Add instructions to seller" on your order form at online checkout, or email/phone us your request.
* Please fill in all fields
Frequently Requested Information:
We ship worldwide via Canada Post, USPS, FedEx, MEEST, or a trustworthy domestic courier. Shipments are prepared and sent out every day except weekends. Express post items, paid in full, are shipped within 24 hours. Our prices are in Canadian Funds. Request in-stock quantity if you need a large volume.
[ About | Product Index ]
Courier services are available.
To calculate a shipping rate, please follow the link (canadapost.com/Find a Rate) or contact us for assistance.
We accept credit cards (VISA, MasterCard, Discover, American Express), certified cheques (CAD, US) and eCheck (debit cards), PayPal. Credit card payments are processed online through PayPal' check-out.
[ Ordering information ]
A credit note is issued if an overcharge for shipping and insurance exceeds $1.25. No adjustments for orders under $39.00 are issued except for orders of printed materials under 120g.
A ce moment, nous n'offrons pas du service en français.
Delivery standards: within Ontario - 1-3 bz days, Canada - 1-5 bz days, U.S.A. - 4-12 bz days (Hawaii and territories - up to 25 bz days), Internationally - 4-15 bz days /air, surface parcel can be done on request (≥ 1 kg, 4-8 weeks, insured, traced, delivery confirmation). Xpresspost and FedEx are available for an additional charge. No coverage for untraceable packages except for Letter-post items under 500g.
[ Find a Shipping Rate ]
North American orders over $250.00 are free of shipping charges unless FedEx is requested (for FedEx account holders - freight-free). International orders over $250.00 are charged the discounted shipping rate of 10% of the total value if required.
Notifications are emailed: after your order placement, and after your order has been shipped. Delivery standards, a tracking number, and other details are included.
Packaging & handling - $1.25, including vinyl or clear-frosted shoppers, and Tyvek catalogue envelopes. About 70% of packaging materials we use are biodegradable, and 100% recyclable.
Payment for Express post must be provided within two business days from the initial purchase date. Otherwise, the refund is issued, a fixed fee of $2.50 is charged. The amount of an extra rate and the link to the Send Payment button is emailed to you after your order placement if Express was requested.
A fixed and non-refundable fee of $2.50 is charged for cancellations of ready-to-ship orders, purchases with the requested Expresspost and not paid in full, and is deducted from refunds issued for purchases of not-in-stock items unless a back order can be placed. A fixed fee of $1.00 may be billed against a wrong request resulting in cancellation of a placed order.
[ Policy » ]
A handling fee of $2.50 is charged if a combined shipment is requested for multiple orders.
U.S. Customers, no orders over 1 kg are shipped if an incorrect purchaser's email address and unconfirmed by PayPal shipping address are provided. We sincerely apologize for any inconvenience. A fixed and non-refundable fee of $2.50 is deducted from refunds issued for these orders.
NB, NS, NL HST is collected as follows: a federal rate of 5% is added online, the provincial portion is included in a charge for shipping. A shipping charge is taxable.
13% ON HST is calculated as follows: An 8% tax applies to Ontario orders on our website, a federal portion of 5% is included in the amount of your payment for shipping. An adjustment is credited if an overcharge for shipping & insurance exceeds $1.25. Orders over $250.00 are free of shipping charges, an extra 5% discount applies to Ontario purchases over $250.00.
Giveaways are included in orders over $70.00 if a shipping rate is paid in full.
Volume discount is available for purchases over $250.
Returns, Exchanges, Refunds, Cancellations, Restocking fee, Credit note.
Shipment redirection: we may ask for an additional payment if redirection of a shipment is requested. An extra quota is base on the taxation system of the destination country, shipping rates, and requested methods.
Information on our website and our inventory are updated daily.
Orders are placed online or by email.
Returns, Exchanges, Refunds, Cancellations, Rrestocking fee, Credit note.
To add an item to your placed order, please either use our online shopping cart, we issue adjustments within two business days, or send us an aggregated amount if we have an arrangement with you (submit your request in the form above ↑).
ADDRESS FOR MAIL:
IRENE & MR.SHEEP CO.
75 Emmett Ave., Unit #1005
Toronto, Ontario M6M 5A7
NOTE: Address For Mail, No Purchases At This Location Are Available.
* Attention: From March 10th, our address for mail will be changed.
OUR STOREFRONT: CURRENTLY, WE OFFER MAIL-ORDER SERVICES ONLY. We apologize for any inconvenience this may cause. Please order online. Orders are shipped within one business day. Within GTA, delivery takes 1-2 business days. If you are a Membership Holder and would like to pick-up your order, please arrange an appointed pick-up in our office in Vaughan (Maple). An adjustment is credited if an overcharge for shipping and insurance exceeds $1.25. Please contact us online, by email, phone, or mail. For faster service, contact us online.
[ Product Index | New Items | FAQ ]. About us »
To enjoy organic luxury and rare teas, please visit our subsidiary TEA SHOP » It specializes in premium loose whole leaf organic, rare and penultimate teas (USFDA, Canadian Organic, EU Organic, Avendra, HACCP, FAIRTRADE certified) from The Metropolitan Tea Company. Products of Canada. Organic and Fair Trade certified. Drink safe tea! Product Catalogue »
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