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Toronto, Canada

Last modified on
MAY 12/18
 
CONTACT INFORMATION, CUSTOMER SERVICE
Irene & Mr.Sheep Knitting Shop and Studio


Today is

Customer support is available online 24-7.
Information on our website is updated daily.
Tea House Customer Service »
JUNE 2018 Yarn Price List *.pdf »

 
 
  Canada Leaf Yarns: A-Z »

Yarn Price Index
Yarn Weight Index
Yarn Name Index
Clearance, Final Sale

  IRENE & MR. SHEEP® Co. Knitting Shop was founded in 2005. We specialize in premium and deluxe quality 100% Natural, organic and handspun Yarns, Organic Whole Leaf Teas, Organic and Natural Foods, Gemstone gifts, Organic Wellness and Beauty products. Yarns from 45 manufacturers are presented in our Product Index. Most of the yarns we sell are spun from woolens such as angora, cashmere, alpaca, yak down hair, baby camelhair, mink fiber, llama and premium sheep wool. There are more than 117 titles of knitting-related magazines in 8 languages and yarn manufacturers' books in our inventory. The assortment of yarns, knitting supplies, and publications is updated periodically with new brands and qualities. Ready-made clothing and accessories can be purchased in our Knitwear Boutique. To enjoy luxury and rare teas, organic non-GMO foods, please visit our tax-exempt subsidiary WISE TEA GARDEN. We carry more than 150 varieties of teas sourced all over the world. Dye Herbs can also be purchased in our Tea House. About us» Frequent Questions »

We ship worldwide. Orders are dispatched within 24 hours and mailed within North America and internationally. Purchases over $350.00 are free of shipping charges. Today, prices on yarn are ranged from $3.00 to $99.98 per 50 gr (Price Index). Giveaways, customer appreciation discounts, adjustments, and discount programs are available. Adjustments and credit notes are issued. Our shopping cart is mobile-friendly.

  Irene & Mr.Sheep, OUR INVENTORY IS SUBSTANTIAL TO SERVICE OUR CUSTOMERS WITH EXCELLENCE Irene & Mr.Sheep, Volume Discount Program   Irene & Mr.Sheep, OUR INVENTORY IS SUBSTANTIAL TO SERVICE OUR CUSTOMERS WITH EXCELLENCE Irene & Mr.Sheep, Survey   Irene & Mr.Sheep, OUR INVENTORY IS SUBSTANTIAL TO SERVICE OUR CUSTOMERS WITH EXCELLENCE Irene & Mr.Sheep: GIVEAWAYS, Free with your order   Irene & Mr.Sheep, OUR INVENTORY IS SUBSTANTIAL TO SERVICE OUR CUSTOMERS WITH EXCELLENCE Irene & Mr.Sheep, News

  OUR CUSTOMER SUPPORT IS ONLINE 24-7. Enquiries regarding existing orders and shipments receive immediate response. Before you drop us a line, please check if your questions have been answered in Frequent Questions » Help Center »

› ORDERS ARE SHIPPED WITHIN 24 HOURS (MON-FRI) via Canada Post.
› FedEx items are dispatched 24-7. A handling fee of $7.50 is applied to FedEx orders with requested shipping after 7 p.m. (EDT).

Delivery standards: Toronto and GTA - 1-2 business days, provincially - 4-12 business days. United States: 7-12 business days (territories: 24-26 business days), International: 7-18 business days (traceable air), 6-8 weeks (traceable surface).

› Please track your item online: CanadaPost.com » (by Tracking №)
Price List » About » Testimonials »

MEDIA: VOGUE Knitting Magazine, Late Winter 2018 KNIT LIFE: Canada
by Lee Ann Dalton »

 
🌟 Frequent Question: How I can place a combined order of Teas and goods from your Knitting Shop?
A: To place a combined order of Teas and items from our Knitting Shop, please fill in and submit an Order Form to be invoiced via PayPal or INTERAC e-Transfer ». Please note: International combined orders of yarn and tea may not be shipped since tea and coffee are banned for importation to many countries. Recently, we ship teas within North America, to UK, Switzerland, Germany, France, Australia, Ireland, Norway, and Japan. If you know exactly that Tea won't be seized on the border in your country, we would be glad to ship our Teas to you!

 
🌟 Frequent Question: Are your postage rates are adjustable?
A: Postage is adjusted within 2-4 business days after an item has been shipped, if an overcharge for shipping exceeds CAD$1.25. Our website services Customers worldwide, and most of orders are shipped via traceable services. International Customers: Non-traceable air can be done on request. Your written permission is required since Canada Post does not provide insurance and coverage if there is no a tracking number.
One-Sum Payment is available: INTERAC e-Transfer (CAD) / PayPal Payment Request (Any Currency) »


 


🌟 Frequent Question: Do you have a retail location? Can I pick-up my order?
A: Currently, we are a mail-order store. Please check our News for updates. Orders placed from local communities (Richmond Hill, Markham, Maple, King City, Stouffville, Aurora) can be delivered at your door. Handling fee - between $2.50 and $7. Each in-stock item posted on our website is ready to ship (or be locally delivered) withn an hour.

🌟 Frequent Question: Are all of your magazines in English?
A: We inventory magazines in 8 languages: EN, FR, GR, NL, SP, IT, RU, PO. Please check an Edition language in brackets, or in a description posted for each issue.

🌟 Frequent Question: Do you provide social network services?
A: Our shop specializes in sales of yarn, knitting-related products, and professional advice. For other, please join any social network, visit a specialist or your local community center.

🌟 Frequent Question: Do you sell a Qiviut yarn?
A: Please contact ArcticQiviut.com (Stockists) or Windy Valley Farm for purchases. Buying a pure variety, please ask for certification since muskox fiber is a rare commodity, and is mainly produced on one farm in Palmer, Alaska (if it is not so, please let us know!)

🌟 Frequent Question: Do you sell angora yarn in heavy weights?
A: To make it heavy and in a weight you wish, please knit with 2-10 balls at the same time. Angora is precious and does not manufactured in thick weights, except handspun.

🌟 Frequent Question: Do you ship Internationally?
A: International orders are shipped via traceable surface or air services. An additional payment for postage might be required. Delivery standards: 7-18 business days (traceable air), 6-8 weeks (traceable surface). Non-traceable air can be done on request: Since Canada Post does not provide insurance and coverage for non-traceable items, we require your written permission to ship your package without insurance. One-Sum Payment is available: PayPal Payment Request (Any Currency) »

 

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⚼ EMAIL: sales@imrsheep.com - for general enquiries (24 hours Mon-Fri). A ce moment, nous n'offrons pas du service en Français. { Frequently Requested Information » Frequently Asked Questions » }
⚼ EMAIL: shipping@imrsheep.com - to enquire about your shipment (24 hours Mon-Sun), request additional shipping information, calculate a postage rate.
⚼ EMAIL, Tea House: sales@wiseteagarden.com - Wise Tea Garden products (24 hours Mon-Fri), or please contact online ».
⚼ EMAIL: design@imrsheep.com - knitwear design enquiries, media and press contact.
⚼ EMAIL: techsupport@imrsheep.com - technical support.
TEL: +1(416)242-7090, 9 a.m. - 5 p.m. EDT Mon-Fri - Please leave a message, you will be contacted shortly.
A ce moment, nous n'offrons pas du service en Français. { Local time in Toronto » }
{ Frequent Questions » Site Map » }
{ Indexes: Product Index » Yarn Name » Yarn Price » How To Order » Shipping Guide » }

 

HELP CENTER:
  Notifications are emailed: after your order placement, and after your order has been shipped - delivery standards and a tracking number included.
› NO SPECIAL ORDERS ACCEPTED except for Membership holders ». Please find our Policies explained here
› We do not hold uncertain orders and purchases with the not paid in full balance or/and unconfirmed shipping address for more than 3 business days from the initial purchase date.
Shipping rates are based on the weight and dimensions of your item. { Postal Prices PDFs » }
› A fixed and non-refundable fee of $2.50 is deducted from refunds issued for orders which are not paid in full and purchases of not-in-stock items unless a back order can be placed. A fixed fee of $1.00 may be billed against a wrong request resulting in cancellation of a placed order. { Policy » }
› A non-refundable 5% cancellation/dormancy fee is deducted from refunds. A service fee of $0.50 can be charged instead, depending on a cause of cancellation. { Policy }
› A dormancy or/and cancellation fee of $1.00 is charged for overdue orders and payments.
› A handling fee of $2.00 is charged if a combined shipment is requested for multiple orders. Exception: combined orders of tea and yarn.
› No adjustment is credited if an incorrect purchaser's email address is provided in your order form. { Policy » }
Packaging, Gifts: Vinyl or clear-frosted packing shoppers from European yarn manufacturers are free for all orders. 'Thank You for Purchase' gifts are supplied for orders over $70.00.
› We ship via Canada Post or FedEx. Shipments are prepared and sent out every day except weekends. Express post items, paid in full, are shipped 24-7.
› Our prices are in Canadian Funds. { About | Product Index }
To calculate a shipping rate, please follow the link (canadapost.com/Find a Rate, from L6A0A2) or contact us for assistance.
We accept VISA, MasterCard, Discover, American Express, INTERAC e-Transfer, certified cheques /money orders (CAD, US). { Ordering information }
› Delivery standards: within Ontario - 1-3 business days, other provinces - 4-12 business days.
› Orders over $350.00 are free of shipping charges unless FedEx is requested (for FedEx account holders - freight-free).
Packaging & handling: $1.25, including vinyl or clear-frosted shoppers, and Tyvek catalogue envelopes. About 70% of packaging materials we use are biodegradable, and 100% recyclable.
Xpresspost and FedEx are available at an additional charge. › Payment for Express post must be provided within two business days from the initial purchase date. Otherwise, the refund is issued, a fixed fee of $2.50 is charged.
Giveaways are included in orders over $70.00 if a shipping rate is paid in full.
› A membership discount is available for purchases over $350.
Returns, Exchanges, Refunds, Cancellations, Restocking fee, Credit note.
› Shipment redirection: we may ask for an additional payment if redirection of a shipment is requested.
› Information on our website and our inventory are updated daily.
› Orders are placed online or by email.
To add an item to your placed order, please either use our online shopping cart, we issue adjustments within two business days, or please email us the extras.


ADDRESS FOR MAIL:
IRENE & MR.SHEEP Co.
PO Box 40043
13070 Yonge St.
Oak Ridges, Richmond Hill
ON L4E 0H9, Canada
  WISE TEA GARDEN
PO Box 40043
13070 Yonge St.
Oak Ridges, Richmond Hill
ON L4E 0H9, Canada
  Retail Location (Richmond Hill)
Knitting Shop and Boutique + Tea House and Organic Grocery + General Gifts




{
About » Product Index » News » Frequent Questions » Order and Payment »}

 

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