Home Page
Product Index
Acrylic
100% Alpaca and Blends
100% Angora
100% Bamboo
100% Camel
100% Cashmere
100% Cotton
Lambswool
linen and blends
Llama
100% Merino Wool, Australian Merino, Merino extra fine
Microfibre
100% Mink and Natural Blends
Mohair
100% Silk
Rayon
100% Soy Silk
100% Sugarcane
100% Wool
100% Yak Hair

Organic Yarns
Un-dyed Yarns
Novelty Yarns
Natural and Faux Fur Items, Knit Fur
NEW: Home Decor

Artisanal and Artisan-Style Yarns
Hand Beaded Yarns, Yarns with Beads
Luxury Blends
Boucle Yarns
Brushed Yarns
Chenille Yarns
Fine, Lace weight Yarns
Frill, Mesh Tape Yarns
Faux Fur Yarns
Hand Painted and Paints, Jewels, Hand Dyed, Deep Dyed Yarns
Metallic Yarns
Neons, Yarns in Neons Colours
Quick Knit Yarns
Ribbon Yarns
Sequin Yarns
Sheen Yarns
Stretch Yarns
Textured Yarns
Slubbed, Thick-and-Thin Yarns
Tweed Yarns
Yarns for machine knitting
Superwash and machine wash yarns
Sock Yarns
Felting Yarns
Final Sale

Knitting  Needles
Woolwash Eucalan
Books
Magazines
Leaflets
Patterns
Knitwear
Kits, Gifts
Apparel Fasteners: Buttons, Pins, Clasps
Baghandles, Bag Handles: Leather, Abaca, Wooden, Metal Frame, Bamboo, Plastic
Fox Fur and Alpaca Fleece Pompoms
Handbags, Hand bags
Specialty Items
Wise Tea Garden, Dye Herbs, Natural Dyeing
Wise Tea Garden, Tea Shop

Gift Certificates
Surveys
Public Programs
News
Things for free
Our Customer's Comments
Price List
shipping information
how to order
our policy
site map
about us
Frequently Asked Questions
contact info

Help for Knitters
knitting resources
Toronto, Canada

Last modified on
April 16, 2014
  CONTACT INFORMATION, CUSTOMER SERVICE
Irene & Mr.Sheep Knitting Shop and Studio Canada

Today is

Spring - Summer YARNS, Irene & Mr.Sheep Knitting Shop and Studio
 
Verified PayPal

VeriSign
  PayPal Payments Hosting by Yahoo!


About Us » Product Index »
How to Order » Shipping »
 

 

Product Index Yarn Price Index Yarn Weight Index Yarn Name Index

WiseTeaGarden.com: Premium Loose Whole Leaf Organic and Luxury Teas
Premium Whole Leaf
Fair Trade certified growersSocial Ethos: Ethical Tea PartnershipOrganic Handling: USDA NOP CertifiedOrganic Handling: CFIA COR Certified (Canadian Organic Regime)
 

* Customer Service is available online 24/7.
** Information on our website is updated daily.

Irene & Mr.Sheep Knitting Shop and Studio is located in Toronto, Canada. We specialize in premium natural, organic and high-end designer yarns for hand knit fashion, and knitwear design. Except yarns, we carry a good stock of knitting-related products: knitting magazines and books for advanced knitters and crocheters, needles, notions, wool care products, gifts, and specialty items. Our assortment of yarns, knitting supplies, and publications is updated periodically with new brands and qualities.Ready-made clothing and accessories can be purchased in our Knitwear Boutique. To enjoy luxury and rare teas, please visit our tax-exempt subsidiary Tea Shop. Dye Herbs can also be purchased in our Tea Shop. All items posted on our websites are in stock. No special orders accepted. F.A.Q. » About Us»

We ship worldwide within 24 hours. North American orders over over $250.00 are free of shipping charges. Today, prices on yarn are ranged from $3.00 to $99.98 per 50 gr (Price Index). Gift certificates, customer appreciation discounts, giveaways, adjustments, and discount programs are available. A credit note is issued if an overcharge for shipping and insurance exceeds $1.25.


Irene & Mr.Sheep, Volume Discount Program   Irene & Mr.Sheep, Survey   Irene & Mr.Sheep Gift Certificates   Irene & Mr.Sheep, News
Xpresspost and FedEx items are shipped 24-7. butterfly

Our Customer service is available online 24/7. Before you drop us a line, please check if your questions have been answered in our Frequently Requested Information » or Frequently Asked Questions ». Thank you in advance for your time. * Á ce moment, nous n'offrons pas de service en français.

ORDERS ARE SHIPPED WITHIN 24 HOURS, Mon-Fri. Xpresspost and FedEx - 24/7.
If a wrong item is purchased, or the incorrect shipping address is provided, please notify us within 24 hours.
All Items Posted On Our Website Are
IN STOCK unless stated otherwise. Price List . pdf »
NO SPECIAL ORDERS ACCEPTED except for VDP participants ».
Online orders: A PayPal's transaction fee is included in your payment for postage. Certified cheques are accepted for orders over $100.00CAD.
A fixed and non-refundable fee of $2.50 is charged for cancellations of ready-to-ship orders and is deducted from refunds issued for purchases of not-in-stock items not resulting from error on the part of Irene & Mr. Sheep Co. unless a back order can be placed.
Shipping rates are approximate and adjusted. They are based on the weight, dimensions of your item, and the destination country/province/state. Shipping via a trustworthy domestic Courier company is accepted (must has an office in Toronto). Shipping Guide »
A credit note is issued if an overcharge for shipping and insurance exceeds $1.25.
No adjustments for orders under $39.00 except for orders of printed materials under 120g. No coverage provided for untraceable packages except for Letter-post items under 500g.
No credit notes for eCheck payments.
⁡ A dormancy or/and cancellation fee of $1.00 is charged for overdue orders and payments.
⁡ A handling fee of $2.00 is charged if a combined shipment is requested for multiple orders. Exception: combined orders of tea and yarn.
⁡ Yes, we accept certified cheques, money orders, bank drafts (CAD, US) for orders over $250.00CAD.
⁡ No adjustments are credited if an incorrect purchaser's email address is provided in your order form. Policy »

Postal Rates .pdf, Canada » Postal Rates .pdf, United States »
Postal Rates .pdf, International » All Postal Prices »

Track your item online: CanadaPost.com » (Tracking Number), United States: USPS.com » (Track), International, UPU.int: Destination Coutry's Postal Tracking » (Choose you country)

Delivery standards: Canada - 1-6 busines days, United States - 4-12 (Territories - 24-28), International - from 7 days to 8 weeks.
* No personal information is collected on our website. No data are shared with third parties.

Your Name:
Email: ← Please Check
Province or State:
* North America
Country:
* Iternational
Subject:

Comments:


Where did you hear about us? (*optional)

If you are our customer, were you satisfied
with quality of our services? (*optional)


EMAIL: sales@imrsheep.com - For general enquiries (24 hours Mon-Fri). Frequently Requested Information » * A ce moment, nous n'offrons pas du service en français.
EMAIL: shipping@imrsheep.com - To request additional shipping information, calculate a rate, enquire about your shipment (24 hours Mon-Fri).
EMAIL: design@imrsheep.com - designs solutions, media and press contact (24 hours Mon-Fri).
EMAIL, Tea Shop: sales@wiseteagarden.com - Wise Tea Garden products and services (24 hours Mon-Fri), or please contact online ».
TEL: +1(416)242-7090, 9 a.m. - 5 p.m. EDT Mon-Fri. For faster service, please contact us online. A ce moment, nous n'offrons pas du service en français. Local time », FAQs », Shipping Guide ».

Frequently Requested Information:
  › We ship worldwide via Canada Post, USPS, FedEx, or a trustworthy domestic courier. Shipments are prepared and sent out every day except weekends. Express post items, paid in full, are shipped within 24 hours. Our prices are in Canadian Funds. Request in-stock quantity if you need a large volume. [ About | Product Index ]
To calculate a shipping rate, please follow the link (canadapost.com/Find a Rate) or contact us for assistance.
We accept credit cards (VISA, MasterCard, Discover, American Express), certified cheques (CAD, US) and eCheck (debit cards), PayPal. Credit card payments are processed online through PayPal' check-out. [ Ordering information ]
A credit note is issued if an overcharge for shipping and insurance exceeds $1.25. No adjustments for orders under $39.00 are issued except for orders of printed materials under 120g.
› A ce moment, nous n'offrons pas du service en français.
Delivery standards: within Ontario - 1-3 bz days, Canada - 1-5 bz days, U.S.A. - 4-12 bz days (Hawaii and territories - up to 25 bz days), Internationally - 4-15 bz days /air, surface parcel can be done on request (≥ 1 kg, 4-8 weeks, insured, traced, delivery confirmation). Xpresspost and FedEx are available for an additional charge. No coverage for untraceable packages except for Letter-post items under 500g. [ Find a Shipping Rate ]
› North American orders over $250.00 are free of shipping charges unless FedEx is requested (for FedEx account holders - freight-free). International orders over $250.00 are charged the discounted shipping rate of 10% of the total value if required.
Notifications are emailed: after your order placement, and after your order has been shipped. Delivery standards, a tracking number, and other details are included.
Packaging & handling - $1.25, including vinyl or clear-frosted shoppers, and Tyvek catalogue envelopes. About 70% of packaging materials we use are biodegradable, and 100% recyclable.
Payment for Express post must be provided within two business days from the initial purchase date. Otherwise, the refund is issued, a fixed fee of $2.50 is charged. The amount of an extra rate and the link to the Send Payment button is emailed to you after your order placement if Express was requested.
A fixed and non-refundable fee of $2.50 is charged for cancellations of ready-to-ship orders, purchases with the requested Expresspost and not paid in full, and is deducted from refunds issued for purchases of not-in-stock items unless a back order can be placed. A fixed fee of $1.00 may be billed against a wrong request resulting in cancellation of a placed order. [ Policy » ]
A handling fee of $2.50 is charged if a combined shipment is requested for multiple orders.
U.S. Customers, no orders over 1 kg are shipped if an incorrect purchaser's email address and unconfirmed by PayPal shipping address are provided. We sincerely apologize for any inconvenience. A fixed and non-refundable fee of $2.50 is deducted from refunds issued for these orders.
NB, NS, NL HST is collected as follows: a federal rate of 5% is added online, the provincial portion is included in a charge for shipping. A shipping charge is taxable.
13% ON HST is calculated as follows: An 8% tax applies to Ontario orders on our website, a federal portion of 5% is included in the amount of your payment for shipping. An adjustment is credited if an overcharge for shipping & insurance exceeds $1.25. Orders over $250.00 are free of shipping charges, an extra 5% discount applies to Ontario purchases over $250.00.
Giveaways are included in orders over $70.00 if a shipping rate is paid in full.
Volume discount is available for purchases over $250.
Returns, Exchanges, Refunds, Cancellations, Restocking fee, Credit note.
Shipment redirection: we may ask for an additional payment if redirection of a shipment is requested. An extra quota is base on the taxation system of the destination country, shipping rates, and requested methods.
› Information on our website and our inventory are updated daily.
Orders are placed online or by email.
Returns, Exchanges, Refunds, Cancellations, Rrestocking fee, Credit note.
To add an item to your placed order, please either use our online shopping cart, we issue adjustments within two business days, or send us an aggregated amount if we have an arrangement with you (submit your request in the form above ↑).


ADDRESS FOR MAIL:

IRENE & MR.SHEEP Co.
PO Box 96751
2943 Major Mackenzie Dr.
Maple, Toronto (GTA), Ontario
L6A 0A2, Canada


Shop sign OUR STOREFRONT: CURRENTLY, WE OFFER
MAIL-ORDER SERVICES ONLY. We apologize for any inconvenience this may cause. Please order online. Orders are shipped within one business day. Within GTA, delivery takes 1-2 business days. An adjustment is credited if an overcharge for shipping and insurance exceeds $1.25. Please contact us online, by email, phone, or mail. For faster service, contact us online. [ Product Index | New Items | FAQ ]. About us »

Shop sign To enjoy organic luxury and rare teas, please visit our subsidiary TEA SHOP » It specializes in premium loose whole leaf organic, rare and penultimate teas (USFDA, Canadian Organic, EU Organic, Avendra, HACCP, FAIRTRADE certified) from The Metropolitan Tea Company. Products of Canada. Organic and Fair Trade certified. Drink safe tea! Product Catalogue »

 

Copyright © 2005-2014 Irene & Mr.Sheep Co.®
All rights reserved. Website comments to webmaster.
How to order - Shipping - Index - Programs - Tea Shop - Help - About us - Customer Service
Information is updated daily.