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Toronto, Canada

Last modified on
March 30, 2015

 

SHIPPING INFORMATION

Irene & Mr.Sheep® Co. and Wise Tea Garden® cannot be held responsible for the delivery standards. A delivery courier company has an obligation to deliver.
 
Canada Post USPS FedEx
DHL Purolator

Our shipping rates are adjustable. They are based on the weight, dimensions of your item, and the destination country/province/state. An adjustment (a credit note) is issue if an overcharge for shipping exceeds $1.25, or we might ask for an additional payment for shipping if you owe us more than $5.00CAD.
Shipping rates are based on the origin, weight and dimensions of your item, the destination country and the value of its duties, taxes (including excise) and other fees for importing goods. Calculate a rate » (From: L6A 0A2)
To request additional shipping information, calculate a rate, or enquire about your shipment (24 hours Mon-Sun) please contact us online or email to shipping@imrsheep.com, Tea Shop: sales@wiseteagarden.com or online.

Track your item online: CanadaPost.com » (Tracking №), United States: USPS.com » (Track), International, UPU.int: Destination Coutry's Postal Tracking » (Choose you country)


Shipping and Packaging

Overview:
  • All orders, except light-weight packages (up to 150 g), are assigned to delivery confirmation, and are shipped insured via Canada Post expedited services worldwide. After your order has been sent, the tracking number (or the number of your order), an expected date of delivery, and the link to the Canada Post online data base to track your package online, are emailed.
  • Delivery standards: 1-4 days within Canada, 4-12 days to United States (delivery to Hawaii, Alaska and U.S. Territories takes 23-26 business days), and 6-18 days (4-6 weeks for orders over 2 kg sent by surface) to the other countries. Orders of printed materials under 150 g are sent via Letter Mail postal services. Express post and Registered Letter Mail can be done for an additional charge. Please find the detailed information on shipping services and rates in Canada Postal Guide.

  Notice: Canada Post Postal Prices have been updated and increased effective January 14th.
Update: Due to changes in Canada Post shipping standards, our Shipping Policy has been updated: No coverage for untraceable packages provided.
 

Postal Rates .pdf, Canada »
Postal Rates .pdf, United States »
Postal Rates .pdf, International »
All Postal Prices »
  • For FedEx account holders: A shipping charge paid at the time of online check-out is credited within two business days if your item has been shipped using your FedEx account.
Email: shipping@imrsheep.com - to request additional shipping information, calculate a rate, enquire about your shipment (24 hours Mon-Sun).
Email: shipping@wiseteagarden.com - for orders of tea only (24 hours Mon-Sun).


Shipping Details:
 
Verified PayPal
 
• Option 1: Please send an aggregated amount or an extra shipping rate if we have an arrangement with you. When prompted, enter the required amount, click Update, and proceed with the last steps to complete the payment. Thank you for your payment!
• Option 2: If you would like to receive a PayPal's Payment Request please let us know and confirm the amount.
• Option 3: If you would like to pay an aggregated amount (items total and postage), please contact us to be invoiced via PayPal.


You are on encrypted (SSL) page. Payments are processed by PayPal.
Please contact us anytime should our assistance be required.
Customer Service is available online 24/7.


Delivery Standards:
  • ORDERS WITHIN CANADA are sent via:
    Letter Mail (up to 500g): for printed materials only, starts from $1.34; delivery within 2 business days locally, 3 business days within a province, and 4 business days nationally between major Canadian centers.
    Expedited Parcel: delivery on the next business day locally, 2 to 3 business days regionally, and 4 to 7 business days nationally between major Canadian centers. The cheapest and fast enough insured mail with delivery confirmation and tracking, starts from $6.89.
    Xpresspost, Priority: alternate shipping arrangements can be done for an additional charge. For FedEx account holders - freight-free, and a shipping charge paid at the time of online check-out is credited within two business days. Starts from $7.70.

    For more details and rates, please refer to Parcel Services Guide » (*.pdf)
    Postal Rates .pdf, Canada »
  • INTERNATIONAL ORDERS
    We ship by air and may ask for an additional payment for shipping if the net weight of your package exceeds 230 g. Please contact us for assistance or calculate a shipping rate online (our postal code is L6A0A2). No returns for overseas shipments over 1 kg. * For international orders over $250 (Tea Shop - orders over $200), a discounted shipping rate of up to 10% of the net value of your order plus full insurance coverage (up to $5) can be charged.

    Postal Rates .pdf, International »

    The following shipping services are in use:
    Letter Mail (up to 500 g): for orders consist of light-weight printed materials (no tracking number is provided), insured, delivery takes 4-7 business days, statrts from $4.36.
    Small Packet Air (up to 2 kg) (4-15 business days): a reliable and cost effective delivery service for small, lightweight items, starts from $9.46 (up to 250g), $19.05 (250-500g), $37.46 (500g - 1kg), $47.56 (1-1.5kg), $63.00 (up to 2kg).
    * Delivery standards are giving for items sent between most major urban centres and they are dependent upon origin and destination. In some extreme cases and harsh conditions, can take up to 60 business days. Small Packet Air is ideal for small items that do not require signature or on-time delivery guarantee.
    Tracked Packet (up to 2 kg): is available for countries in zones 1-6, not applicable for zones 7-10. A reliable and cost effective delivery service. Insured, traced, fast, secure, delivery takes from 6 to 10 business days.
    * Applicable for Australia, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Ireland, Latvia, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Singapore, Spain, Sweden, Switzerland, United Kingdom.
    International Parcel Surface (up to 30kg) (4-8 weeks for delivery): for orders over 1.5 kg; insured, tracking number /delivery confirmation is provided, starts from $27.71. A physical address is required. * For international orders over $250, a discounted shipping rate (up to 10% of the net value of your order) plus full insurance coverage (up to $5) might be charged.
    International Parcel Air (6-10 business days for delivery): for orders over 1.5 kg; insured, tracking number /delivery confirmation is provided, a shiping charge starts from $35.85, signature option is available. A physical address is required. * For international orders over $250, a discounted shipping rate (up to 10% of the net value of your order) and full insurance coverage (up to $5) might be charged.
    Xpresspost International (4-6 business days, depending on destination): can be done for an additional charge. Starts from $45.65
    Priority Woldwide, FedEx (1-2 business days): can be done for an additional charge unless a FedEx account holder - a shipping charge paid at the time of online check-out is credited within two business days. Starts from $59.90. A physical address is required.
    A trustworthy domestic Courier company (with an office in Toronto): for orders over 1 kg, 2-8 weeks for delivery (depending on a destination). An extra payment for shipping is required. Please contact us to specify the tariffs. A physical address and phone number are required.

    For more details and rates, please refer to Parcel Services Guide »

 

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