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Toronto, Canada

Last modified on
April 9, 2014

 

SHIPPING INFORMATION

Irene & Mr.Sheep® Co. and Wise Tea Garden® cannot be held responsible for the delivery standards. A delivery courier company has an obligation to deliver.
 
Canada Post USPS FedEx
DHL Purolator


packaging

Quick Review:
  • All orders, except light-weight packages (up to 150 g), are assigned to delivery confirmation, and are shipped insured via Canada Post expedited services worldwide. After your order has been sent, the tracking number (or the number of your order), an expected date of delivery, and the link to the Canada Post online data base to track your package online, are emailed.
  • Delivery standards: 1-4 days within Canada, 4-12 days to United States (delivery to Hawaii, Alaska and U.S. Territories takes 23-26 business days), and 6-18 days (4-6 weeks for orders over 2 kg sent by surface) to the other countries. Orders of printed materials under 150 g are sent via Letter Mail postal services. Express post and Registered Letter Mail can be done for an additional charge. Please find the detailed information on shipping services and rates in Canada Postal Guide.
  Notice: Canada Post Postal Prices have been updated and increased effective January 14th.
Update: Due to changes in Canada Post shipping standards, our Shipping Policy has been updated: No coverage for untraceable packages provided.
 

Postal Rates .pdf, Canada »
Postal Rates .pdf, United States »
Postal Rates .pdf, International »
All Postal Prices »
  • For FedEx account holders: A shipping charge paid at the time of online check-out is credited within two business days if your item has been shipped using your FedEx account.
Email: shipping@imrsheep.com - to request additional shipping information, calculate a rate, enquire about your shipment (24 hours Mon-Sun).
Email: shipping@wiseteagarden.com - for orders of tea only (24 hours Mon-Sun).


Our shipping rates are adjustable. They are based on the weight, dimensions of your item, and the destination country/province/state. An adjustment (a credit note) is issue if an overcharge for shipping exceeds $1.25, or we might ask for an additional payment for shipping if you owe us more than $5.00.

Shipping Details:
  • All orders are shipped upon the receiving your payment, except special orders. If an ordered item is currently out of stock, you will be notified. Shipments are prepared and sent out on Monday, Tuesday, and Thursday. Express post items are shipped within 24 hours. No shipments are sent on a day before any holiday in Canada.
  • For North American orders over $250, shipments are made via Canada Post Xpresspost or FedEx.
  • We send two email notifications: Notification of your order placement; and after your order has been shipped, you will receive a notification with its tracking number, an expected date of delivery and the link to Canada Post database where you can track your package online. * We can contact you if address confirmation or an additional payment for shipping is required.
  • When you shop online, a shipping rate of your order is calculated automatically.
    For Ontario Residents, it includes a 5% federal tax and a charge for shipping.
  • To calculate your shipping rate before ordering, please follow the link: Find a Rate (our postal code is M6M 5A7)
  • Credit Note, Adjustment: In common, shipping charges are based on weight, size and destination of the package. In case if an overcharge for freight, handling and insurance exceeds $1.25 (for orders of Eucalan products - $2.50), we refund the overcharged amount within two weeks. No adjustments for orders under $39.99CAD except for light-weight envelopes (up to 120g) of printed materials. For FedEx account holders a shipping charge paid at the time of online check-out is credited within 2 business days.
  • Orders of $250 and more are free of shipping charges unless an International order and/or FedEx is required. An up to 10% of the net value shipping rate might be charged for overseas orders over $250.
  • Packaging & handling: $1.25CAD, including vinyl or clear-frosted shoppers, and Tyvek catalogue envelopes. About 70% of packaging materials we use are biodegradable, and 100% recyclable.
  • An extra payment for shipping: We may ask for an additional payment for shipping if your purchase over 230 gram must be sent outside of North America. An additional payment is required if you owe more than $5.00 inclusive. Payment can be made online by clicking the "Send Payment" button below.
  • Shipment redirection: We may ask for an additional payment if redirection of a shipment is requested. The extra quota is base on the taxation system of the destination country, shipping rates, and requested methods.
  • Shipping Policy »
  • Xpresspost and FedEx items are shipped 24-7. A handling fee of $7.50 is charged for items shipped after 5 p.m. EDT.

Track your item online: CanadaPost.com » (Tracking Number), United States: USPS.com » (Track), International, UPU.int: Destination Coutry's Postal Tracking » (Choose you country)

 
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Please send an extra payment for shipping or an aggregated amount if we have an arrangement with you. Thank you for your payment!
(When prompted, enter the required amount, click Update, and proceed with the last steps to complete the payment.) Thank you!


This page is secured using SSL technology. Payments are processed by PayPal.
Please contact us anytime should our assistance be required.
Customer Service is available online 24/7.


Shipping rates are based on the origin, weight and dimensions of your item, the destination country and the value of its duties, taxes (including excise) and other fees for importing goods.

Delivery Standards:
  • Orders within Canada are sent via:
    Letter Mail (up to 500g): for printed materials only, starts from $1.34; delivery within 2 business days locally, 3 business days within a province, and 4 business days nationally between major Canadian centers.
    Expedited Parcel: delivery on the next business day locally, 2 to 3 business days regionally, and 4 to 7 business days nationally between major Canadian centers. The cheapest and fast enough insured mail with delivery confirmation and tracking, starts from $6.89.
    Xpresspost, Priority: alternate shipping arrangements can be done for an additional charge. For FedEx account holders - freight-free, and a shipping charge paid at the time of online check-out is credited within two business days. Starts from $7.70.

    For more details and rates, please refer to Parcel Services Guide » (*.pdf)
    Postal Rates .pdf, Canada »
  • International Orders
    We ship by air and may ask for an additional payment for shipping if the net weight of your package exceeds 230 g. Please contact us for assistance or calculate a shipping rate online (our postal code is M6M5A7). No returns for overseas shipments over 1 kg. * For international orders over $250 (Tea Shop - orders over $200), a discounted shipping rate of up to 10% of the net value of your order plus full insurance coverage (up to $5) can be charged.

    Postal Rates .pdf, International »

    The following shipping services are in use:
    Letter Mail (up to 500 g): for orders consist of light-weight printed materials (no tracking number is provided), insured, delivery takes 4-7 business days, statrts from $4.36.
    Small Packet Air (up to 2 kg) (4-15 business days): a reliable and cost effective delivery service for small, lightweight items, starts from $9.10 (up to 250g), $19.05 (250-500g), $36.81 (500g - 1kg), $41.98 (1-1.5kg), $47.16 (up to 2kg).
    * Delivery standards are giving for items sent between most major urban centres and they are dependent upon origin and destination. In some extreme cases and harsh conditions, can take up to 60 business days. Small Packet Air is ideal for small items that do not require signature or on-time delivery guarantee.
    Tracked Packet (up to 2 kg): is available for countries in zones 1-6, not applicable for zones 7-10. A reliable and cost effective delivery service. Insured, traced, fast, secure, delivery takes from 6 to 10 business days.
    * Applicable for Australia, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Ireland, Latvia, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Singapore, Spain, Sweden, Switzerland, United Kingdom.
    International Parcel Surface (up to 30kg) (4-8 weeks for delivery): for orders over 1.5 kg; insured, tracking number /delivery confirmation is provided, starts from $27.71. A physical address is required. * For international orders over $250, a discounted shipping rate (up to 10% of the net value of your order) plus full insurance coverage (up to $5) might be charged.
    International Parcel Air (6-10 business days for delivery): for orders over 1.5 kg; insured, tracking number /delivery confirmation is provided, a shiping charge starts from $35.85, signature option is available. A physical address is required. * For international orders over $250, a discounted shipping rate (up to 10% of the net value of your order) and full insurance coverage (up to $5) might be charged.
    Xpresspost International (4-6 business days, depending on destination): can be done for an additional charge. Starts from $45.65
    Priority Woldwide, FedEx (1-2 business days): can be done for an additional charge unless a FedEx account holder - a shipping charge paid at the time of online check-out is credited within two business days. Starts from $59.90. A physical address is required.
    A trustworthy domestic Courier company (with an office in Toronto): for orders over 1 kg, 2-8 weeks for delivery (depending on a destination). An extra payment for shipping is required. Please contact us to specify the tariffs. A physical address and phone number are required.

    For more details and rates, please refer to Parcel Services Guide »

 

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