WISE TEA GARDEN, Tea Shop: Customer Service

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We respond to enquiries within 24 hours. Before you drop us a line, please check if your questions have been answered in
Frequently Requested Information below. Thank you for your business.

Frequently Requested Information:
› Products from our Tea House are currently shipped within North America.
Please track your item by Tracking Number online: CanadaPost.com »
› Orders over $250 are free of shipping charges.
› If your order is over over $350, please apply for a membership and receive a volume purchase discount.
› Xpresspost and FedEx items are shipped 24-7. A handling fee of $7.50 is charged for items shipped after 5 p.m. EDT.

🌟 Frequent Question: Do you sell to the public or wholesale?
A: Our teas are currently sold in vacuum-sealed 250g or 500 g packs to maintain maximum freshness. Matcha - 200g vacuum-sealed packs. Our prices are retail. P.S. For some teas, 100g gift packs are available. Formed and handcrafted artisan teas can be sold by a unit of 1 or in 3pc gift packs. Thank you for your interest in our products.

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  Currently, we accept bank e-transfers (Canadian Funds) and certified cheques/bank drafts/money orders (CAD and US funds). We sincerely apologize for any inconvenience this may cause. Please check our News for updates. Online credit card processing will be resumed. Thank you for your patience.

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⚼ EMAIL: sales@wiseteagarden.com - for general enquiries (24 hours Mon-Fri).
⚼ EMAIL: shipping@wiseteagarden.com - calculate a rate, enquire about your shipment (24 hours Mon-Fri). Shipping Guide »
TEL: +1(416)242-7090, 9 a.m. - 5 p.m. EDT Mon-Fri - Please leave a message, you will be contacted shortly. In case of emergency, please contact us online. A ce moment, nous n'offrons pas du service en Français.

PO Box 40043
13070 Young St.
Oak Ridges, Richmond Hill
ON L4E 0H9, Canada
Retail Location


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