WISE TEA GARDEN, Customer Service

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Our Customer Support is online 24-7.

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🌟 Frequent Question: What kind of leaf grades do you sell?
A: About 99% of our inventory is Luxury Whole Leaf or Penultimate: from OP to SFTGFOP and FBOPFEXS. Some outstanding qualuity Natural Kenya, Malawi and Rwnda Estates' BOPs are also available.

🌟 Frequent Question: Do you ship Internationally?
A:We ship within North America and Internationally to United Kingdom, Switzerland, Australia, Ireland, Norway, Sweden, Japan, Malaysia, Singapore, Hong Kong, Moscow, St Petersburg, Mexico City via Canada Post, USPS, FedEx, DHL. If Tea/Coffee/Herbs are not banned for importation into your country, please let us know - we would be glad to serve you! International orders are shipped via traceable surface or air services. An additional postage might be required. Delivery standards: 7-18 business days (traceable air), 6-8 weeks (traceable surface).
Non-traceable air can be done on request since Canada Post does not provide insurance and coverage for non-traceable items.
NOTE: We don't ship to military bases.

🌟 Frequent Question: Do you wholesale tea blending components?
A: Our Tea House is retail. For large volume purchases of Tea Spices at wholesale prices, please register accounts with wholesale suppliers.

🌟 Frequent Question: I live in Toronto. Do you adjust postage?
A: Since our website serves Customers worldwide and we ship via traceable services, our postage rates are always adjusted - partially refunded if an overcharge for shipping exceeds CAD$1.50. If you would like to pay the exact amount of postage, please fill in the Order Form for Netbanking or PayPal Payment Request », and you will be invoiced via PayPal or INTERAC e-Transfer.

 

Frequently requested information:
We ship within 24 hours / Mon-Fri. Xpresspost and FedEx items are shipped 24-7.
Buying any 3 over 50g varieties of Whole Leaf Teas (by multiples of 50g), you also receive a free sample, 6 varieties - 2 samples, etc. The weight of each Tea Sample varies between 6g to 15g. If you have the specific Tea Samples in mind, please submit your preference in the Form below.
Membership: If your order is over $350, please apply for a membership and receive an extra 5% volume purchase discount along with free shipping.
Orders over $250CAD are free of shipping charges.
Please track your item by Tracking Number online: CanadaPost.ca » USPS.com » or
International: Please choose your country on UPU.int and track on domestic postal website.


Please send us your enquiry, special order, request tea samples of your choice:
 
Your Name:
Email:
Country:
Province / State:
Subject:
Enquiry:


NETBANKING, PAYPAL PAYMENT REQUEST

   
INTERAC® e-Transfer (Canadian Funds)
PAYPAL Payment Request (Any currency)


To place an order and make a one-sum payment via INTERAC e-Transfer (CAD$) or PayPal Payment Request (Any currency), please fill in the Form below. You will be invoiced within 24 hours.
› Find a Postage Rate » / From L4E 0H9
 
Payment Type:
First Name:
Last Name:
C/o if necessary:
Email: * Please check
Alternative Email:
* Optional
Street Address:
(including Apt., Unit, Ste.)
City:
Province / State:
Postal / Zip Code:
Country:
* Optional:
I'm a New Customer
 
Please list items and quantities you would like to order:
 


 

 

⚼ EMAIL: sales@wiseteagarden.com - for general enquiries (24 hours Mon-Fri).
⚼ EMAIL: shipping@wiseteagarden.com - calculate a rate, enquire about your shipment (24 hours Mon-Fri). Shipping Guide »
TEL: +1(416)242-7090, 9 a.m. - 5 p.m. EDT Mon-Fri - Please leave a message, you will be contacted shortly. In case of emergency, please contact us online. A ce moment, nous n'offrons pas du service en Français.

ADDRESS FOR MAIL:
WISE TEA GARDEN
PO Box 40043
13070 Yonge St.
Richmond Hill, Ontario
L4E 0H9, Canada
 
Retail Location: Tea House + Organic Bakery

 

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