WISE TEA GARDEN, Tea Shop: Customer Service

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We respond to enquiries within 24 hours. Before you drop us a line, please check if your questions have been answered in
Frequently Requested Information below. Thank you for your business.

Frequently Requested Information:
› Products from our Tea House are currently shipped within North America.
Please track your item by Tracking Number online: CanadaPost.com »
› Orders over $250 are free of shipping charges.
› If your order is over over $350, please apply for a membership and receive a volume purchase discount.
› Xpresspost and FedEx items are shipped 24-7. A handling fee of $7.50 is charged for items shipped after 5 p.m. EDT.

🌟 Frequent Question: Do you wholesale?
A: We are a mail-order, Retail Tea House. Our teas are sold loose by multiples of 50g or in the original, packed by manufacturer 250g/500g/750g/1.2kg vacuum-sealed packs. Matcha is available in 200g vacuum-sealed packs only. For some teas, 100g Gift Packs and tea bags made of corn fiber are provided. Formed and handcrafted artisan teas, as well as Pu-erh Mandarins, can be purchased as a unit of 1pc or in 3pc gift packs. Thank you for your interest in our products.

  Buying any 3 varieties of loose teas (by multiples of 50g), you also receive a free sample, 6 varieties - 2 samples, etc. The weight of each Tea Sample varies between 6g to 15g. If you have the specific Tea Sample in mind, please let us know.
* To mention: pyramid tea bags of loose teas we sell are made of corn fiber, no synthetic. No broken leaf, fannings or dust.

🌟 Frequent Question: Do you ship internationally?
Currently, we ship within North America. The following payment options are accepted:
Canada: INTERAC e-transfer, certified cheques /money orders /bank drafts;
United States: certified cheques /money orders /bank drafts.
We sincerely apologize for any inconvenience this may cause. Online credit card processing will be resumed. To order, please submit you enquiry online in one of the Forms below, or please contact Sales@wiseteagarden.com.


Your Name:
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* North America

  Currently, we accept bank e-transfers (Canadian Funds) and certified cheques/bank drafts/money orders (CAD and US funds). We sincerely apologize for any inconvenience this may cause. Please check our News for updates. Online credit card processing will be resumed. Thank you for your patience.

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⚼ EMAIL: sales@wiseteagarden.com - for general enquiries (24 hours Mon-Fri).
⚼ EMAIL: shipping@wiseteagarden.com - calculate a rate, enquire about your shipment (24 hours Mon-Fri). Shipping Guide »
TEL: +1(416)242-7090, 9 a.m. - 5 p.m. EDT Mon-Fri - Please leave a message, you will be contacted shortly. In case of emergency, please contact us online. A ce moment, nous n'offrons pas du service en Français.

PO Box 40043
13070 Young St.
Oak Ridges, Richmond Hill
ON L4E 0H9, Canada
Retail Location


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